So Inspired Fitness (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Who do we collection your personal information from
We collect personal information about you from:
you, when you provide that personal information to us, including via the website, mobile application and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you use our services.
You may be able to use your social media login (such as Facebook Login, or Google Login). This saves you from remembering another user name and password and allows you to share some information from your social media account with us. The information provided to us from these companies includes their unique identifier for your account, your email address, your name, date of birth and profile picture.
third parties where you have authorised this or the information is publicly available.
We will collect personal information from you directly.
When you interact with our Service through various social media, such as when you follow So Inspired Fitness or share So Inspired Fitness content on Facebook, Twitter, LinkedIn, Instagram or other sites, we may receive information from those social networks including your profile information, picture, user ID associated with your social media account, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.
How we use your personal information
We will use your personal information:
to verify your identity
to contact you regarding the service you have booked
to communicate directly with you, such as to send you email messages. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, technical and security notices). You are able to control your communication preferences. Some of our communication will be handled via a third-party mail provider such as Wix and Ascend.
to improve the features and functionality of the services we provide to you.
to improve the improve quality and design of the Website, including without limitation, saving you the trouble of re-entering data and quarries, personalize and customize the So Inspired Platform, track your use of the So Inspired Platform and generate statistics regarding the So Inspired Platform.
to authorise and process payment including credit card transactions
to respond to communications from you, including a complaint
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Disclosing your personal information
We do not disclose personal information to any third parties. Except in the following circumstances:
any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products. Any information shared with these parties will remain confidential unless required by law. The hosting service that supports our platform is located outside New Zealand which means your personal information is held and processed outside New Zealand but complies with the New Zealand guidelines. These are currently Wix and Ascend.
to service providers and other persons working with us to make the Sense Data Platform available or improve or develop its functionality. These providers and other persons will be covered by confidentiality agreements.
in relation to the proposed purchase or acquisition of our business or assets
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency.
any other person authorised by you.
Protecting your personal information
Maintaining your trust and privacy is extremely important to us. Below are reasonable steps we have taken to keep your personal information safe from loss, unauthorised activity, or other misuse.
Your data is yours and we do not sell any identifiable data to third parties
We are a New Zealand company and we follow and abide the New Zealand Privacy Act 1993.
The So Inspired Platform is provided under the best commercially reasonable data security practices, in order to prevent unauthorized access, disclosure, alteration or deletion of any and all information stored in our systems. You acknowledge, however, that no such effort can completely guarantee the security of the stored data, that breaches of security are still a possibility both regarding our systems and that a data security breach resulting in unauthorized access to your information can occur in third party system (for example, ISP's, third party providers, and hosting services providers). As a result, we do NOT warrant or ensure the integrity and security of the data stored in its systems, including without limitation your information.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, email us at firstname.lastname@example.org. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
Control over your information
Profile and Data Sharing Settings. You may update your profile information, such as your user name and profile photo, and may change some of your data sharing preferences through your wellbeing portal.
How to control your communications preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).
Modifying or deleting your information: You have the right to request access to and correction of any of the personal information we hold about you. If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content you can contact us a email@example.com
Cookie Name Purpose Duration Cookie Type
XSRF-TOKEN Used for security reasons Session Essential
hs Used for security reasons Session Essential
svSession Used in connection with user login Session Essential
SSR-caching Used to indicate the system from which the site was rendered 1 minute Essential
_wixCIDX Used for system monitoring/debugging 3 months Essential
_wix_browser_sess Used for system monitoring/debugging Session Essential
consent-policy Used for cookie banner parameters 12 months Essential
smSession Used to identify logged in site members Session Essential
TS* Used for security and anti-fraud reasons Session Essential
bSession Used for system effectiveness measurement 30 minutes Essential
fedops.logger.sessionId Used for stability/effectiveness measurement 12 months Essential
wixLanguage Used on multilingual websites to save user language preference 12 months Functional